FAQ
🌿 PRODUCT INFORMATION
What kind of supplements do you offer at Mushea?
At Mushea, we specialize in functional mushroom-based wellness — but we offer more than just one format. You’ll find:
- 🍄 Mushroom gummies (like Fungi Focus)
- 💧 Liquid drops (African Mango Diet Drops, Sleep Elixirs, etc.)
- ☕ Mushroom coffee blends
- 🌿 Plant-based capsules (for immunity, stress, or focus)
- 🧪 Adaptogen powders for smoothies or daily rituals
Each formula is created with purpose, science, and transparency in mind — and always without artificial junk.
Are your supplements 100% natural?
Yes. Over 90% of our products are 100% natural — made with real plants, mushrooms, vitamins, and adaptogens. No synthetic dyes. No artificial sweeteners. No filler ingredients. Just pure, functional ingredients your body understands.
Are your supplements vegan or vegetarian-friendly?
Most of our products are 100% vegan, especially our mushroom gummies, drops, and powders. Some capsules may contain gelatin or collagen — but we always clearly label that information, so you can make informed choices.
What’s the difference between your mushroom coffee and regular coffee?
Our mushroom coffee contains less caffeine than regular coffee, but offers more sustainable energy thanks to Lion’s Mane and Cordyceps. It supports focus and mental claritywithout the crash or jitters— and it’s easier on your gut.
How do the African Mango Diet Drops work?
These drops are designed to support natural weight management by boosting metabolism and helping to balance blood sugar levels. African Mango extract is backed by studies for its role in fat-burning, appetite control, and waist reduction when combined with a healthy lifestyle.
What’s the purpose of functional mushrooms like Lion’s Mane, Cordyceps, and Reishi?
Each mushroom serves a different purpose:
- 🧠 Lion’s Mane: Supports memory, learning, and focus
- ⚡ Cordyceps: Boosts natural energy and endurance
- 😌 Reishi: Helps with stress, mood, and sleep quality
- 💪 Chaga: Strengthens the immune system
We use them either solo or blended, depending on the goal of each product.
Can I mix your supplements together?
In most cases, yes! Our supplements are designed to be stackable, meaning you can safely take a gummy for focus, a drop for metabolism, and a tea for relaxation — as long as you follow serving suggestions. If unsure, always check with your healthcare provider.
Are there any side effects?
Our formulas are made to be gentle and well-tolerated. That said, functional mushrooms and herbs can still interact differently for each person. Mild effects like digestion shifts, vivid dreams (from Reishi), or increased energy (from Cordyceps) are normal and temporary.
If you’re pregnant, breastfeeding, or taking medication, we recommend consulting your doctor first.
Are your supplements lab-tested?
Yes. We work with certified labs to test for purity, potency, and safety. We screen for things like heavy metals, mold, bacteria, and mycotoxins— because quality matters.
Are your products safe for long-term use?
Absolutely. Mushrooms and herbs like the ones we use have been consumed for centuries. Our doses are based on clinical research and traditional use, making them safe for everyday wellness routines. Just follow the instructions — more doesn't mean better.
How should I store the products?
Store in a cool, dry place away from direct sunlight. No need to refrigerate unless indicated on the label. Just keep them sealed to preserve freshness and potency.
Do your products contain sugar or sweeteners?
Only where necessary — and we keep it minimal. For example, our gummies use low glycemic natural sweeteners(like tapioca syrup or monk fruit). You won’t find any artificial flavors, aspartame, or high-fructose corn syrup here.
Are your supplements suitable for children or teens?
Our products are formulated for adults 18+. While functional mushrooms are generally safe, the doses and combinations in our products haven’t been tested for younger individuals. Always consult a pediatrician if considering use under age 18.
🍄 INGREDIENT BENEFITS
Why do you use mushrooms in your supplements?
Mushrooms are nature’s original nootropic and adaptogen. We use functional mushrooms like Lion’s Mane, Cordyceps, Reishi, Chaga, and others because they help support the brain, immune system, energy, mood, and overall balance — all backed by growing scientific research.
They’ve been used for centuries in Traditional Chinese Medicine, but modern studies now validate their powerful cognitive and physical benefits.
What does Lion’s Mane do for the brain?
Lion’s Mane supports neurogenesis — the growth of new brain cells — by stimulating NGF (Nerve Growth Factor). This helps improve:
- 🧠 Focus
- 🧘♂️ Mental clarity
- 🗂 Memory and learning
It’s one of the most studied mushrooms for cognitive enhancement, and many users report better concentration and less brain fog after consistent use.
What’s the benefit of Cordyceps?
Cordyceps is known for enhancing cellular energy (ATP production), which supports:
- ⚡ Natural energy
- 🏋️♀️ Physical performance
- ❤️ Lung function & oxygen uptake
It’s ideal for people who want more energy without caffeine, or who need support during workouts, stress, or fatigue.
What is Reishi good for?
Reishi is your nervous system’s best friend. It’s often called the “mushroom of immortality” for its ability to promote:
- 😌 Stress relief
- 💤 Better sleep
- 🛡 Immune balance
It helps regulate the body’s cortisol levels, supporting relaxation and a healthier mood — especially in high-stress lifestyles.
What does Chaga mushroom do?
Chaga is a powerful immune-supporting antioxidant. It’s rich in beta-glucans, melanin, and polyphenols that help:
- 💪 Fight oxidative stress
- 🛡 Strengthen immune defenses
- ✨ Improve skin health
It also supports gut balance and detox pathways.
Why do you combine mushrooms with vitamins or adaptogens?
Because synergy matters. We combine mushrooms with B vitamins, magnesium, L-Theanine, ashwagandha, or other natural compounds to amplify results.
For example:
- ✨ B vitamins boost energy and brain function
- 🌿 L-Theanine supports calm, clean focus
- 🌱 Ashwagandha helps manage cortisol and reduce anxiety
It’s not just about one ingredient — it’s about creating a formula that works in real life.
What are adaptogens, and why are they in your products?
Adaptogens are plants and fungi that help your body adapt to stress. They don’t force a reaction — instead, they help regulate and support your systems naturally. Mushrooms like Reishi and herbs like Rhodiola or Ashwagandha are examples.
The benefits include:
- More emotional resilience
- Better sleep and energy balance
- Reduced burnout and overwhelm
Do your ingredients come from organic sources?
Many of our ingredients — including most mushrooms and herbs — aresourced organically or wild-harvested. We work with suppliers who prioritizepurity, sustainability, and ethical farming, and all products are tested for quality.
What are “dual-extracted” mushrooms, and why does it matter?
Dual extraction means we extract mushrooms in both water and alcohol to capture all the key compounds:
- 💧 Water pulls out beta-glucans (immune boosters)
- 🍷 Alcohol extracts triterpenes and other adaptogenic compounds
This ensures you get the full spectrum of benefits, not just part of the mushroom. It’s what sets premium products apart.
Why are your products caffeine-free or low-caffeine?
We believe in natural energy without dependency. That’s why our focus formulas (like Fungi Focus Gummies) rely on mushrooms, vitamins, and nootropics instead of stimulants.
Some products — like our Mushroom Coffee — do contain caffeine, but at a lower dose (e.g. 45mg) to give you energy without the crash or jitters.
What makes your formulas more effective than others?
We combine clinically studied ingredients, focus on bioavailability, and avoid trendy buzzwords with no science behind them.
Every formula is built to target a specific result, whether that’s brain function, metabolism, or immunity — and you’ll always know exactly what’s in the product and why.
💳 Payments & Refunds
What payment methods do you accept?
We accept all major payment methods, including:
- Visa, Mastercard, American Express
- PayPal
- Apple Pay, Google Pay
- Klarna & AfterPay (when available)
- Local payment options depending on your country
We’re constantly expanding our payment options to make checkout smooth and flexible for everyone.
Is my payment information secure?
Absolutely. Our site uses SSL encryptionand our payment systems are processed through trusted, PCI-compliant gateways. Your card details are never stored or shared. Your privacy and security are our top priority.
Do you offer payment plans or installments?
Yes! Depending on your location, you’ll see options like Klarna, Shop Pay Installments, or AfterPay at checkout. These allow you to split your payment into 2–4 interest-free payments.
No hidden fees, no credit checks. Just flexible shopping.
Can I pay in my local currency?
Yes. Our store automatically detects your location and shows prices in your local currency (EUR, AUD, USD, CAD, etc.). Final payment is converted seamlessly by your bank or card provider if needed.
I got charged but didn’t get a confirmation — what now?
Don’t worry! Sometimes email confirmations take a few minutes. If it doesn’t arrive after 30 minutes, check your spam folder.
Still nothing? Email us at contact@mushea.com with your name and the last 4 digits of your card — we’ll fix it ASAP.
Can I cancel or change my order after placing it?
If your order hasn’t shipped yet, we’ll do our best to help. Contact us immediately at contact@mushea.com.
Once it’s fulfilled and on its way, we can’t modify it — but we’ll help you with returns or exchanges if needed.
What’s your refund policy?
We want you to be fully satisfied with your experience. Here’s how our policy works:
- Unopened items can be returned within 2 days of delivery for a full refund.
- Opened products are not refundable due to hygiene and safety.
- Refunds are processed back to your original payment method.
Just email contact@mushea.com with your order number, and we’ll guide you through it.
What if my order arrives damaged or something’s missing?
We’re on it! If your package arrives damaged or incomplete:
- Take a photo of the item + packaging
- Email it to contact@mushea.com with your order number
We’ll send a replacement or refund right away. We’ve got your back.
🚚 SHIPPING & DELIVERY
Where do you ship to?
We currently ship to the following countries:
🇺🇸 United States
🇫🇷 France
🇨🇦 Canada
🇮🇹 Italy
🇧🇪 Belgium
🇱🇺 Luxembourg
🇲🇨 Monaco
🇨🇭 Switzerland
🇦🇺 Australia
🇳🇿 New Zealand
🇳🇴 Norway
🇫🇮 Finland
🇩🇰 Denmark
🇳🇱 Netherlands
🇮🇸 Iceland
🇲🇹 Malta
🇵🇭 Philippines
…and more coming soon!
How long does shipping take?
Here’s an estimated delivery time by region:
- USA: 3–6 business days
- Europe (France, Italy, etc.): 7–12 business days
- Australia & New Zealand: 10–15 business days
- Other international: 10–18 business days
We’ll send you tracking as soon as your order ships.
How much does shipping cost?
We offer flat-rate international shipping based on your location. You’ll see the final shipping cost at checkout — no hidden fees, no surprises.
Sometimes we run free shipping promos — keep an eye on our banner 😉
Where do you ship from?
All Mushea products are shipped directly from the USA.
Do you offer tracking?
Yes! Once your order is processed, you’ll receive a tracking number by email. You can follow your package every step of the way.
My package is taking longer than expected — what should I do?
Shipping delays can occasionally happen due to customs or carrier issues.
If your package seems stuck or late, email us at contact@mushea.com— we’ll investigate and make it right.
What if my package gets lost or stolen?
We’ve got you. If your tracking shows “delivered” but you didn’t receive it, or it’s been over 20 days, contact us at contact@mushea.com.
Can I change my shipping address after I order?
If your order hasn’t shipped yet, yes! Email us ASAP atcontact@mushea.com.
Once your item is on its way, we can’t reroute it — but we’ll help you find a solution.
Do you ship to PO Boxes or military addresses (APO/FPO)?
Yes — we ship to PO boxes and APO/FPO addresses via USPS. Delivery might take a little longer, but we’ll get it there.
Do I have to pay customs or import fees?
In most cases, no. However, some countries may charge local VAT, customs, or handling fees — especially for larger orders.
These are out of our control and vary by country, so we recommend checking with your local postal service.
🔁 SUBSCRIPTIONS
How does the Mushea subscription work?
It’s simple: choose the “Subscribe & Save”option on the product page, and we’ll send your favorite Mushea product every month— no need to reorder manually.
What’s the benefit of subscribing?
Subscribers get an exclusive 20% discount on every order — forever.
You’ll also get priority access to new launches,limited-edition blends, and VIP offers.
Can I cancel anytime?
Yes! You’re in control.
You can pause, change, or cancel your subscription anytime from your account dashboard — no fees, no stress.
Will I be reminded before my next shipment?
Yes, we’ll send you a reminder email a few days before your next order is processed. You’ll have time to make any changes.
What if I want to change the delivery frequency or switch products?
No problem! You can adjust your subscription to every 2 months, 6 weeks, or even switch to another Mushea product. It’s fully flexible.
Can I skip a month?
Absolutely. Going on vacation? Still stocked up? Just click “Skip this delivery” in your account — easy.
Will I still get free shipping or bundle discounts if I subscribe?
Yes — your subscription discount can stack with site-wide promos, free shipping offers, and bundles (unless stated otherwise).
How do I manage my subscription?
After your first subscription order, you’ll receive a link to your subscription portal. From there, you can edit, pause, cancel, or switch products anytime.
Is there a minimum commitment?
Nope! Try it once and decide.
There’s no long-term contract— just better pricing for staying consistent with your wellness.
Why should I subscribe instead of buying one-time?
Here’s the truth: consistency is key.
Whether you're taking Fungi Focus for better concentration or our Fat Burner Drops for weight support, your body thrives on regularity.
A subscription helps you stay on track, save money, and avoid ever running out.